Dr. Plant: Tree Identifier – Support Center

Welcome to the official support page for Dr. Plant: Tree Identifier — your AI-powered plant identification and care assistant, with access to real human botanists when you need expert help.

If you’re experiencing issues, need help with plant diagnosis, or want to share feedback, we’re here to help 🌱

✉️ Contact Us

For support inquiries, subscription questions, feature requests, or bug reports, please email:

📮 [email protected]

We aim to respond within 1–2 business days.

🛠️ Frequently Asked Questions

1. How do I restore my Premium subscription?

• Open App Settings
• Go to Upgrade / Premium
• Tap “Restore Purchases”
• Make sure you’re logged into the Apple ID used for the purchase

2. Plant identification or disease diagnosis is slow or not working

• Check that you have a stable internet connection
• Try taking a clearer photo in good lighting
• Make sure the plant or leaf is fully visible