Snap a Fish: Fish Identifier – Support Center

Welcome to the official support page for Snap a Fish: Fish Identifier — your AI-powered fish scanning and species identification app 🐟📸

If you’re experiencing issues, have questions about scan results, subscriptions, or want to share feedback, we’re here to help.

✉️ Contact Us

For support requests, subscription questions, feature suggestions, or bug reports, please contact us at:

📮 [email protected]

We aim to respond within 1–2 business days.

🛠️ Frequently Asked Questions

1. How do I restore my Premium subscription?

• Open the App
• Go to Settings or Premium
• Tap “Restore Purchases”
• Make sure you’re signed in with the Apple ID used for the purchase

2. Fish scan is slow or not working

Please try the following:

• Ensure you have a stable internet connection
• Take the photo in good lighting (natural light works best)